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FAQs

Learn all you need to know about oTIS and our partners.

Browse the questions below or select a topic.

oTIS

When will the protected bicycle lanes be installed?

The City is currently developing the installation schedule along with public outreach. Implementation is expected by 2018, after outreach and design plans are devised.

How will snow removal occur on corridors with protected bike lanes?

Snow removal of vehicular lanes on corridors with PBLs will not be impacted by the addition of the flexible delineator posts. The City is currently exploring options for snow removal of the protected bicycle lanes.

How will on-street parking and loading be impacted on corridors with protected bike lanes?

Parking and loading can still occur on corridors with protected bicycle lanes. Accommodation is made by adjusting the spacing between delineator posts.

The placement of reflective flexible posts will allow for sufficient width for trucks and busses to travel along the corridor. The flexible posts will be spaced to allow for curb side boarding and alighting at intersections with bus stops. The spacing of the flexible delineator posts will not inhibit access or travel for emergency vehicles.

Where will the protected bicycle lanes go?

The City continues to evaluate potential protected bicycle lane locations to prioritize funding.

Updated 4.14.16

What will the protected bicycle lanes look like?

The protected bicycle lanes will include a paint- buffer to separate the bicycle traffic from motor vehicle traffic. They will also include a flexible vertical post for a physical separation. These posts are reflective to increase visibility at night.

These posts are used in Philadelphia as lane dividers at intersections and merge areas, and are widely used in other cities like Chicago, Pittsburgh, and New York. In fact, the City is currently piloting the use of flexible delineator posts on the Walnut Street Bridge to separate cyclists and motor vehicles.

Why does philadelphia need protected bicycle lanes?

Protected bicycle lanes improve the safety of conventional, or paint-buffered bicycle lanes. Research shows that many people who would like to bicycle, but don’t, are concerned about potential vehicle bicycle conflicts. In addition, other cities have reported a significant decrease in sidewalk cycling along corridors that add protected bicycle lanes. Protected bicycle lanes will allow for more Philadelphians, not just the bold or athletic, to cycle for transportation and recreation.

What is the protected bicycle lane project?

On March 24, 2016, the Streets Department received a Transportation Alternatives Program (TAP) award from the Delaware Valley Regional Planning Commission (DVRPC) for a project titled “Safe Spaces for Cyclists: Building a Protected Bicycle Network”. The project includes both creating and converting existing bicycle lanes into facilities called protected bicycle lanes (PBLs). Protected bicycle lanes are different than conventional bicycle lanes. They have flexible delineator posts to clearly separate motor vehicle and bicycle traffic within the roadway. The project also will include striping and signing in high priority bicycle corridors throughout the City.

I’m interested in installing a new pedestrian plaza, bike rack, or bike corral; where can I learn more?

To learn more about the City’s pedestrian plaza, parklet, bike corral, and bike rack initiatives, visit http://www.philadelphiastreets.com/complete-streets.

How do I sign up for an Indego pass, learn more about free Indego group rides and classes, or ask a question about how Indego works?

Contact Indego customer service at 844-446-3346, or visit www.rideindego.com.

I would like to suggest a location for a new Indego bike share station, invite City program managers to my community association meeting, or host an Indego bike share station on my property. Who do I speak with?

Contact the Indego program managers at cara.ferrentino@phila.gov and aaron.ritz@phila.gov or 215-686-9003.

My bus shelter was vandalized, who should I call to fix it?

The City’s Bus shelter contractor, Intersection, can be reached by a 24hr hotline at 215-268-0073.

I have a bus stop in front of my house and the riders have no place to put their trash, can I get a city trash can on this corner?

This question should be directed to Streets Department Sanitation Division here.

I want to see a transit shelter at a bus stop I use frequently, how do I submit this feedback?

You can vote for transit shelter locations at www.phillytransitshelters.com.

I am really concerned about safety on Roosevelt Boulevard. How do I learn more and stay connected to the Roosevelt Boulevard Route for Change Program?

Learn more at the project website and sign up to receive Program newsletters at www.rooseveltblvd.com.

Does the City of Philadelphia publish an annual crash report?

To review the most recent pedestrian and bicycle involved vehicular crash report, visit here.

Where are traffic crashes in Philadelphia?

City of Philadelphia’s crash data is made available to the public through Open Data Philly.

I want to learn more about education programs to help my kids learn about safe bicycle and pedestrian behavior.  

That’s a great question! oTIS is a strong supporter of teaching safe bicycle and pedestrian behavior to children, especially to children who attend schools that are located in areas that have high child-pedestrian crash rates.

oTIS is pleased to be a recipient of federal Transportation Alternatives Program (TAP) funding, which will allow for the continuation of the City’s Safe Routes to School program in the 2016/2017 and 2017/2018 school years. Visit the Program’s website and reach out to the Program at SafeRoutesPhilly@Phila.gov to learn more.

Program information about Philadelphia’s Protected Bicycle Lane Project is available as a downloadable PDF.

Streets – Sanitation Division

For all other general Streets Department – Sanitation Division questions.

Click here to learn more!

Where can I learn more about commercial recycling?

Click here to learn more!

Where can I learn more about commercial refuse collection?

Click here to learn more!

I am resident of the City of Philadelphia, where do I find more information about the City’s recycling services?

Click here to learn more!

I am resident of the City of Philadelphia, where do I find more information about the City’s sanitation services?

Click here to learn more!

Streets – Transportation Division

For all other general Streets Department – Transportation Division questions.

Visit here!

I am interested in bicycle safety information, where can I find this?

The Streets Department’s Transportation Division provides FAQs for bicycling in the city, which can be found here.

Where do I find more information about streets events?

Click here!

Where can I find more information about traffic and lighting?

Click here!

Where can I find more information on snow removal?

Click here!

Who do I call to report a pothole?

City Street
Telephone: Dial 311 or 215-686-5560 or *FIX from your cell phone
Email: csstreets@phila.gov
Website: potholes.phila.gov


State Highway

Telephone: PennDOT Maintenance Hotline 1-800-FIX-ROAD (349-7623)


Trolley Track Area

(Inside tracks and 18″ on either side)

Telephone: SEPTA Customer Service 215-580-7852


For more Information:

http://www.septa.org

Utilities

For any utility general questions.

If you are a Philadelphian seeking help with your electric or gas, please contact PECO or PGW directly.

PECO emergencies, call 1-800-841-4141
PECO non-emergency, call customer service 1-800-494-4000
PGW emergencies, call 215-235-1212
PGW customer service, call 215-235-1000

Water Department

How do I report a problem with my water meter?

Call 215-685-6300 (24 hours, 7 days)

How do I report a water main break or any other water- or sewer-related emergency?

Call 215-685-6300 (24 hours, 7 days)

Where do I find more information about paying my water bill?

Click here!

Where can I find more information about lead in drinking water?

Click here!

For all other general Water Department questions.

Visit here!